+617 3163 1188
Privacy Policy
Your Privacy Matters To Us
At Active Rehabilitation Physiotherapy, the privacy of our patients is important to us. We are committed to protecting your personal information and handling it in a responsible and transparent manner.
To provide you with safe and effective care, it is important that you trust us and feel comfortable sharing relevant personal and health information. This Privacy Policy explains how we collect, use, store and protect your information, and outlines your rights under Australian privacy law.
This practice complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What Information We Collect
In the course of providing physiotherapy services, we collect personal information that may include your name, contact details, date of birth, billing information and health information. Health information is considered sensitive information under Australian privacy law.
We only collect information that is necessary to provide high quality clinical care, manage appointments, process payments, meet legal and professional obligations, and support the safe and effective operation of our practice.
Information is collected directly from you wherever possible. In some circumstances, we may also receive information from referring doctors, other health practitioners, insurers, or third parties involved in your care.
How We Use and Disclose Your Information
Your information is primarily used to provide physiotherapy assessment and treatment. It may also be used for related purposes including:
communication with other health professionals involved in your care
practice administration and quality improvement
billing and processing of claims
compliance with legal, regulatory and professional requirements
This is We may disclose relevant information to your treating doctor, other health service providers, health insurers, third party insurers, and workers’ compensation authorities where required for claim assessment and payment.
We will not disclose your information to other parties unless you have provided consent, the disclosure is required or authorised by law, or it is reasonably necessary for your care.
When releasing information to a third party, we require requests to specify the information sought and relevant dates where possible.a Paragraph Font
Marketing and Communications
From time to time, we may contact you with information about our services, practice updates, or physiotherapy related information that we believe may be of interest to you. This may include email or electronic communications.
You can opt out of receiving marketing communications at any time by contacting our administration team or using the unsubscribe option included in our emails. Opting out of marketing communications will not affect your access to clinical care.
Data Security and Data Breaches
We take reasonable steps to protect your personal and health information from misuse, interference, loss, unauthorised access, modification or disclosure.
Your information is stored securely in both electronic and paper-based systems. Electronic records are held within our cloud based practice management software, Nookal, which uses password protection, user access controls, encryption and secure servers.
Access to personal information is limited to authorised members of our team who require the information to provide care, manage appointments, process billing, or meet legal and professional obligations. All staff and contractors are bound by confidentiality and privacy obligations.
While we take data security seriously, no system is completely risk free. In the event of a data breach that is likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches scheme. This includes taking steps to contain and assess the breach, and notifying affected individuals and the Office of the Australian Information Commissioner where required.
Access to and Correction of Your Information
You have the right to request access to the personal information we hold about you and to request corrections if you believe the information is inaccurate, incomplete, or out of date.
Requests for access or correction should be made in writing. We may charge reasonable administrative costs for providing access, and additional time may be required to retrieve and prepare records. In some circumstances, access may be restricted as permitted under privacy legislation.
Information Quality
We aim to ensure that the information we hold about you is accurate, complete and up to date. To assist us, please notify our practice if your personal details change or if you believe any information we hold is incorrect.
Privacy Complaints and Feedback
If you have a concern about how your personal information has been handled, we encourage you to raise it with the Operations Manager. We will investigate all complaints fairly and promptly and aim to resolve concerns in a timely manner.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.
Further Information
For more information about privacy rights and obligations, you can contact the Office of the Australian Information Commissioner.
Telephone: 1300 363 992
Email: [email protected]
Website: www.privacy.gov.au
Contact Details
If you have any questions about this Privacy Policy or how your information is handled, please contact us.
South Brisbane Head Office
Level 3, Mater Medical Centre
293 Vulture Street
South Brisbane QLD 4101
Telephone: 07 3163 1188
Email: [email protected]
Ready to connect your patients
to better recovery?
Whether you are a patient, a referring surgeon, or a hospital partner,
our perioperative team is ready to help you understand how Active
Connect can work for you.
We are proud to be associated with:
Services
Contact Us
Active Connect is a service of Active Rehabilitation Physiotherapy. All rehabilitation is delivered by qualified physiotherapists and coordinated within a structured clinical governance framework. Active Connect complements, and does not replace, the care provided by your surgeon and broader healthcare team.
Copyright © Active Rehabilitation Physiotherapy. A registered trademark of JP Fitzgerald Pty Ltd