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For Healthcare Partners
Partner with Active to deliver structured, governed telehealth rehabilitation that supports patient outcomes, safe discharge, and sustainable surgical flow.
Active Connect is a structured telehealth post operative rehabilitation pathway delivered by Active Rehabilitation Physiotherapy. It is designed to support patients and health systems across the full surgical continuum.
The pathway spans pre operative preparation, inpatient admission, and post-operative recovery, providing continuity of rehabilitation beyond discharge and maintaining clinical oversight during the early recovery period.
Active Connect operates as a defined pathway rather than episodic appointment-based care. Patients progress through structured rehabilitation with access to physiotherapy input as clinical needs arise, supported by clear governance, defined response timeframes, and multidisciplinary escalation processes.
Supporting Sustainable Surgical Flow
For appropriately selected patients, Active Connect enables earlier and more confident discharge while maintaining safety and clinical oversight.
The model aligns rehabilitation setting and intensity with clinical risk, functional readiness, and recovery trajectory. The objective is appropriate care allocation, not indiscriminate length of stay reduction
For hospitals and health services, Active Connect:
Reduces avoidable reliance on inpatient rehabilitation capacity
Protects downstream flow and theatre throughput
Supports growth in surgical volume without proportional increases in bed demand or workforce expansion
This contributes to a more sustainable model of post-operative care delivery.
A Patient Experience Matched to the Right Cohort
For suitable cohorts, telehealth supported rehabilitation can improve recovery experience by delivering care in the patient’s home environment while maintaining structured clinical monitoring.
Patients benefit from:
Reduced travel during early recovery
Flexible access to physiotherapy guidance
Clear expectations regarding recovery milestones
Timely review if concerns arise
Structured reassurance and early identification of issues reduce unnecessary presentations and divert routine post-operative enquiries from surgeon rooms and ward teams.
Governed Access and Escalation
Active Connect has evolved over more than seven years of perioperative telehealth delivery.
The pathway combines structured rehabilitation programming with governed access to the rehabilitation team via secure messaging and phone contact within agreed response timeframes. This supports early identification of off-track recovery and timely escalation when required.
Escalation pathways are clearly defined to ensure integration with surgical teams, nursing staff, pain services, or in person review where indicated.
Proactive Education and Monitoring
Patients receive clinician approved education at predictable recovery stages. These resources normalise expected symptoms, reinforce activity and pain expectations, and clarify red flag indicators.
This structured guidance supports adherence, improves confidence, and reduces anxiety driven contact.
PROMs and PREMs are embedded within the pathway to monitor recovery progression and patient experience.
Delivered at Scale, Underpinned by Governance
Active has delivered perioperative physiotherapy for over forty years across inpatient, outpatient, and telehealth settings.
In 2025, Active managed 1,893 lower limb arthroplasty cases and delivered more than 5,500 telehealth appointments, reflecting a mature and established telehealth model.
Active Connect is underpinned by a structured clinical governance framework including evidence-based guidelines, protocols, templates, and escalation tools. This ensures consistency of delivery, safe decision making, and accountability across clinicians.
Active also supports Rehab in the Home patients from BPH via telehealth, providing continuity of care without in home visits and aligning with hospital-based care models.
A Scalable Model for Contemporary Surgical Systems
Active Connect provides a structured, accountable, and scalable approach to post-operative rehabilitation.
It supports patient recovery, protects hospital capacity, and aligns with the sustainability requirements of modern surgical systems and private health partners.
Ready to connect your patients
to better recovery?
Whether you are a patient, a referring surgeon, or a hospital partner,
our perioperative team is ready to help you understand how Active
Connect can work for you.
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Active Connect is a service of Active Rehabilitation Physiotherapy. All rehabilitation is delivered by qualified physiotherapists and coordinated within a structured clinical governance framework. Active Connect complements, and does not replace, the care provided by your surgeon and broader healthcare team.
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