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For Referrers
The pathway spans pre operative preparation, inpatient admission, and post-operative recovery, providing continuity beyond discharge and maintaining a clear rehabilitation plan through the early recovery period.
Active Connect is delivered as a governed pathway, with defined review points, escalation processes, and clinician accountability. It is designed to replace fragmented, appointment dependent follow-up appointments with structured rehabilitation access and monitoring.
Supporting Recovery and Streamlining Post Operative Care
Active Connect supports functional recovery and adherence while reducing avoidable downstream demand on surgical practices and hospital teams.
By providing early rehabilitation guidance, timely review, and structured escalation, the pathway reduces:
Routine post-operative queries directed to surgeon rooms
Anxiety driven calls and unplanned presentations
Delayed identification of recovery concerns
Avoidable complications and readmissions
Patients remain supported through a defined framework, and referrers retain confidence that recovery is being actively monitored rather than managed reactively.
Active Connect supports functional recovery and adherence while reducing avoidable downstream demand on surgical practices and hospital teams.
By providing early rehabilitation guidance, timely review, and structured escalation, the pathway reduces:
Routine post-operative queries directed to surgeon rooms
Anxiety driven calls and unplanned presentations
Delayed identification of recovery concerns
Avoidable complications and readmissions.
Patients remain supported through a defined framework, and referrers retain confidence that recovery is being actively monitored rather than managed reactively.
A Pathway Model, Not Episodic Telehealth
Active Connect is not delivered as isolated telehealth appointments.
Patients progress through a structured rehabilitation pathway with access to physiotherapy support as clinical needs arise. This reduces reliance on frequent scheduled clinic visits while maintaining continuity and oversight.
Care operates within clear governance, including:
Defined clinical review expectations
Agreed response timeframes
Escalation back to the multidisciplinary team when recovery deviates from plan
Criteria for in person review where required
Active Connect is not delivered as isolated telehealth appointments.
Patients progress through a structured rehabilitation pathway with access to physiotherapy support as clinical needs arise. This reduces reliance on frequent scheduled clinic visits while maintaining continuity and oversight.
Care operates within clear governance, including:
Defined clinical review expectations
Agreed response timeframes
Escalation back to the multidisciplinary team when recovery deviates from plan
Criteria for in person review where required
Outcomes Monitoring and Visibility of Care
Active Connect is designed to provide referrers with greater consistency and visibility of rehabilitation delivery across the post-operative period.
Key features include:
Evidence informed rehabilitation progression aligned to expected recovery timeframes
Embedded PROMs and PREMs to track outcomes and patient experience
Structured education to reduce uncertainty and improve adherence
Clear documentation and escalation pathways
This supports a consistent patient experience while reducing variable or unmanaged rehabilitation trajectories.
Active Connect is designed to provide referrers with greater consistency and visibility of rehabilitation delivery across the post-operative period.
Key features include:
Evidence informed rehabilitation progression aligned to expected recovery timeframes
Embedded PROMs and PREMs to track outcomes and patient experience
Structured education to reduce uncertainty and improve adherence
Clear documentation and escalation pathways
This supports a consistent patient experience while reducing variable or unmanaged rehabilitation trajectories.
Integration With Multidisciplinary Care
Active Connect complements, rather than replaces, broader clinical care.
Concerns relating to pain, wound status, mobility, or recovery trajectory are identified early and escalated appropriately to nursing teams, pain services, surgical teams, or in person review when required.
The pathway is designed to keep patients connected to the right care team after discharge, rather than diverting them away from it.
Operational Scale and Clinical Governance
Active has delivered perioperative physiotherapy for over forty years across inpatient, outpatient, and telehealth settings.
In 2025 alone, Active managed 1,893 lower limb arthroplasty cases and delivered over 3,200 connected care telehealth episodes, demonstrating an established and operationally mature model.
Delivery is underpinned by a structured clinical governance framework, including evidence-based guidelines, protocols, templates, and escalation tools that support:
Consistency of care
Safe decision making
Early identification of off-track recovery
Reliable rehabilitation progression across clinicians
Delivery is underpinned by a structured clinical governance framework, including evidence-based guidelines, protocols, templates, and escalation tools that support:
Consistency of care
Safe decision making
Early identification of off-track recovery
Reliable rehabilitation progression across clinicians
Active has delivered perioperative physiotherapy for over forty years across inpatient, outpatient, and telehealth settings.
In 2025 alone, Active managed 1,893 lower limb arthroplasty cases and delivered over 3,200 connected care telehealth episodes, demonstrating an established and operationally mature model.
Partner With Active
Active Connect provides a structured rehabilitation pathway that supports patient recovery, safe discharge, and sustainable surgical flow.
To discuss suitable patient cohorts, integration into your post-operative model, or referral processes, contact our perioperative team.
Frequently Asked Questions
How does Active Connect reduce post operative follow up burden?
Active Connect provides patients with structured rehabilitation support and timely access to physiotherapy guidance, reducing routine recovery questions directed to surgeon rooms and ward teams.
Proactive education and early review reduce unnecessary out of session contact and anxiety driven presentations.
Does the pathway improve outcomes?
Active Connect is designed around evidence informed recovery progression, early identification of concerns, and clear escalation processes.
This contributes to:
- Improved functional recovery
- Reduced avoidable complications
- Fewer unplanned presentations and readmissions
PROMs and PREMs are embedded to support monitoring and continuous improvement.
What is the patient experience like?
Patients value clarity, continuity, and access to guidance during recovery.
The pathway supports rehabilitation at home, reduces uncertainty, and improves adherence through structured support rather than episodic appointments.
How does the pathway support consistency of care?
Care is delivered through a defined rehabilitation pathway with governance, review expectations, and escalation criteria.
Referrers can be confident that rehabilitation is being delivered consistently, with clear processes if recovery deviates from plan.
Can Active Connect be tailored to referrer requirements?
Yes. Active Connect can be aligned with standing orders, patient cohorts, and reporting preferences to integrate into different surgical and hospital models of care.
What are the system benefits for hospitals and health services?
Active Connect supports sustainable surgical flow by:
- Reducing avoidable inpatient rehabilitation demand
- Protecting downstream capacity and theatre throughput
- Supporting surgical volume growth without proportional workforce or bed expansion
Does Active Rehabilitation Physiotherapy have experience delivering telehealth rehabilitation?
Yes. Active has been delivering telehealth as part of perioperative rehabilitation for many years, with the service expanding significantly over the last five years in response to patient and hospital demand.
In 2025 alone, Active delivered more than 5,500 telehealth appointments, supported by established clinical governance, structured rehabilitation pathways, and defined escalation processes. This scale of delivery reflects a team that is highly experienced in providing safe, consistent, and high-quality rehabilitation through telehealth models of care.
Active also supports Rehab in the Home (RITH) patients from Brisbane Private Hospital through telehealth, providing continuity of rehabilitation care after discharge without requiring in home visits.
This experience reflects an operationally mature model that is clinically accountable and aligned with hospital-based models of care.
Ready to connect your patients
to better recovery?
Whether you are a patient, a referring surgeon, or a hospital partner,
our perioperative team is ready to help you understand how Active
Connect can work for you.
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Active Connect is a service of Active Rehabilitation Physiotherapy. All rehabilitation is delivered by qualified physiotherapists and coordinated within a structured clinical governance framework. Active Connect complements, and does not replace, the care provided by your surgeon and broader healthcare team.
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